Frequent questions

Can I change or cancel my order?
Order changes or cancellations can only be made within 24 hours of placing the order. Once 24 hours have passed, the order is already in process and no changes or cancellations can be made .

How long does it take to process the order?
We process non-personalized orders in a period of 3 to 5 business days and personalized orders in about 10 business days, although sometimes it is less time.

How long does shipping take?
Once we process the order with the times marked in the previous response, shipping is usually 24-48 hours.

How can I see the status of my order?
Once the shipment is made, you will receive an email as it has left our warehouse and then it will be picked up by the transport company, in this case SEUR, they will send you an email with all the delivery information.

I have made a mistake in the order or in the delivery address.

Don't worry, write an email to info@neaurashop.com with the correct information quickly.

Materials and features

Most of our products are made of leather, canvas, imitation leather or neoprene. The characteristics depend on each model and the measurements are taken on the plane and empty. The interiors are normally made of fabric. Ask us if you have any questions!

What happens if my order is returned to origin?
If an order is not delivered to the customer within 10 days, this order is automatically returned to our facilities. If your order is returned to our facilities, because it could not be delivered on both occasions, we will contact the customer.